Return & Refund Policy

At Sun & Space Online Store, we want you to be happy with your power stations, solar panels, and accessories. This policy explains how returns, exchanges, and refunds work.

Eligibility for returns and exchanges

To qualify for a return or exchange, your item must meet all of the following:

Time frame: Contact us within 7 days of receiving the item.
Condition: The item must be unused, in original condition, and include all tags, packaging (box, wraps), cables, and accessories.
Proof of purchase: Provide your order number and the email used at checkout.

Returns and exchanges we cannot accept

Items that have been used, installed, or damaged for reasons unrelated to product defects (for example, change of mind after use, incorrect model ordered if the listing was accurate).
Items with missing, opened, or damaged original packaging when resale condition is affected.
Custom or final-sale items if marked as such at purchase.

How to request a return or exchange

Email sunspace.trading@gmail.com with the subject line Return request — Order #[your order number] and include:

Your order number.
Your full name and contact number.
Product name and quantity to return or exchange.
A clear description of the issue (defective unit, wrong item received, etc.).
Clear photos or a short video showing the issue and serial labels if applicable.

Step 2: Review and authorization

Our team reviews requests and replies by email within 24 working hours. If approved, we will send return instructions and the return address. Do not ship items back without authorization; unauthorized returns may not be processed.

Step 3: Return the item (if applicable)

Once you receive a return authorization email, pack the product securely in its original packaging with all accessories. Include a copy of your order confirmation inside the box when possible.

Step 4: Refund or exchange processing

Refund: After we receive and inspect the item, refunds are processed within 5–7 business days to your original payment method.
Exchange: If you requested an exchange for a defective or incorrect item, we ship the replacement after we receive and verify the returned product.

Shipping costs

Faulty products or our error (for example, wrong item shipped, confirmed defect): We cover return shipping. We will provide a prepaid label or reimburse reasonable courier costs with proof of payment.

Change of mind or other non-quality reasons (when eligible under the 7-day window): Return shipping is paid by the buyer unless we state otherwise in writing.

Contact us

If you have questions about this policy, reach out anytime:

Thank you for shopping with Sun & Space.